Privacy Policy
Plain-language answers on what we collect and why.
What we collect
When you book a ticket or submit an enquiry we collect only what we need: the child's name and age, parent/guardian name, phone number and email address, and for volunteers/partners their submitted details. Our servers also record basic technical logs (IP address, timestamp) for security and spam prevention.
How we use it
To deliver your e-ticket (email and WhatsApp), contact you about your booking, send the activity schedule you opted into, respond to enquiries, and — where you registered as a volunteer or sponsor — to coordinate with you. Payments are processed by our PCI-DSS compliant payment gateway; we never see or store your card or UPI credentials.
What we never do
We do not sell, rent or trade your personal information with third parties. Data is shared only with service providers strictly required to run the fest (payment gateway, email delivery) under confidentiality obligations.
Storage & your rights
Data is stored securely in our database with access restricted to the fest team. You may request a copy, correction or deletion of your data anytime by writing to support@superherogroup.in with your Ticket ID or registered email — we respond within 7 working days.
Contact
Superhero Fest 2027 — presented under the aegis of the Ministry of Education, Government of India, hosted at NITTTR Chandigarh Campus, Sector 26, Chandigarh · Operated by Singhans Pvt. Ltd. · support@superherogroup.in · +91-8847651557 / +91-8847551557.
