Terms & Conditions
Short, fair and in plain language — please read before booking.
🚫 NO REFUND · NO TRANSFER · NO CANCELLATION · NO RESCHEDULE
All ticket sales are final. Once a booking is confirmed, the ticket is non-refundable, non-transferable, non-cancellable and non-reschedulable. The ticket amount will not be refunded under any circumstances — including change of plans, unavailability, medical reasons, weather, travel disruption or partial/unused entry to the Fest. Tickets cannot be handed over to another person, and bookings cannot be moved to the other Fest day. Please choose your day and ticket type carefully before paying.
👨👩👧 PARENTS: YOUR CHILD IS YOUR RESPONSIBILITY
Every child must be accompanied by a parent, guardian or authorised adult inside the campus. Parents and guardians are fully and solely responsible for the safety, supervision, behaviour and belongings of their children at all times during the Fest. The organisers do not provide childcare and do not assume custody or guardianship of any child. School groups remain the responsibility of their accompanying teachers/coordinators at all times.
1. Tickets & Entry
Each ticket admits one child guest for the booked day(s) and includes complimentary entry for up to two accompanying parents/guardians. Every guest — of every age — needs a valid ticket; there is no free entry for any age band. Your e-ticket (Ticket ID + QR) must be shown at the entry gate — printed or on your phone. Fest timings: 11:00 AM – 6:00 PM on both days. The management reserves the right of admission and may conduct security checks and bag checks at the entry and exit points.
2. Pricing & Offers
Super Early Bird prices (Day ₹699 / Combo ₹999) are limited-period launch offers and may end without prior notice once allocated seats fill. Coupon, discount and influencer codes apply only at the time of booking, cannot be combined with each other, and cannot be redeemed for cash. Coupon misuse (resale, mass-booking or fraud) may lead to cancellation without refund.
3. Non-Refundable Payments
Payments are processed through a secure third-party payment gateway. By completing a booking you confirm that the details entered are correct and accept that the transaction is non-reversible and non-refundable. Failed or duplicate transactions that are visibly debited but not confirmed will be auto-reversed by the bank/gateway as per its timelines; for help, write to support@superherogroup.in with your phone number and payment reference.
4. No Transfer, No Cancellation, No Reschedule
A confirmed ticket cannot be transferred to another person (including another child), cannot be cancelled, and cannot be rescheduled to the other Fest day — even before the Fest dates and regardless of the reason. Duplicate or mistaken bookings are also non-refundable. Please double-check the selected day, ticket type and guest details before completing the payment.
5. Schedule Changes
Performers, schedules and zone experiences may change due to circumstances beyond our control; the full activity schedule will be shared shortly before the Fest. Any major change will be announced on this website and by email.
6. Venue, Parking & Facilities
The Fest is hosted at NITTTR Chandigarh Campus, Sector 26, Chandigarh – 160019. Parking is subject to availability and may be operated by third-party paid operators — the organisers do not guarantee free or reserved parking, and we recommend cabs or drop-off. Food and beverage stalls will be available inside the Fest. The Fest is an open celebration campus: dedicated nursing rooms, parent lounges, toddler zones or quiet corners are not provided, so please plan accordingly — especially with very young children.
7. Conduct & Prohibited Items
For everyone's safety and comfort, follow crew and volunteer instructions. Sharp objects, weapons, outside food (except baby food), pets, smoking, alcohol and hazardous materials are strictly prohibited on campus. Guests who misbehave, damage property or endanger others may be removed without refund; parents remain liable for their children's actions.
8. Photography & Media
The Fest is photographed and filmed. By attending, you permit the organisers to use crowd imagery/footage for promotional purposes. Specific opt-out requests can be emailed to support@superherogroup.in. Parents may photograph their own children; please respect the privacy of other families.
9. Liability
To the maximum extent permitted by law, the organisers' total liability for any claim relating to a ticket is limited to the face value of that ticket. The organisers are not liable for personal belongings lost, stolen or damaged on campus, or for any indirect or consequential loss.
10. Organiser & Contact
Superhero Fest 2027 is presented under the aegis of the Ministry of Education, Government of India, hosted at NITTTR Chandigarh Campus, Sector 26, Chandigarh – 160019, and operated by Singhans Pvt. Ltd. (CIN: U85410PB2025PTC063417). Queries: support@superherogroup.in · +91-8847651557 / +91-8847551557. Last updated: November 2026.
